Dukascopy Bank

Beware of this institution. Two months ago, I opened an account with them and deposited approximately 10,000 EUR. I opened several short positions. When the market moved in the opposite direction, I transferred 3x 1,000 EUR to protect myself from a margin call - in case of a margin call, the system automatically opens hedge positions. They accepted two transfers without issue, but the third was blocked and went to another bank, not my account - three days later, they opened a long position for me - obviously at the very top, after which the market crashed.
For three weeks, I have been trying to find out where my money went and why they opened a hedge despite my having collateral. No documents regarding the money or the hedge. Today I gave up, closed all positions, and demanded the withdrawal of what remained. I hope to recover at least this - a loss of 6,000 EUR (including 4,500 from the hedge). I reported the matter to FINMA. If anyone has advice on how to fight them, I would gladly use it.

An interesting broker, located in Switzerland, which, in my opinion, adds a lot to its credibility. Nevertheless, there are sometimes oddities, as if they couldn't handle major market events (I'm referring to support). Nevertheless, there is nothing to fear.

Key info: Bank to bank! 100k CHF guarantee, not some insignificant broker. A great place in Switzerland.

Perhaps I'll start by saying that one has to account for every transfer to the account. Commissions are quite high. The platform is great when it works. After the UK election results were announced, nothing worked. The helpline was busy. If someone had a bad position, I sympathize. Only apologies were offered. Unacceptable for me. Commissions for PLN transfers via card are very, very high. Overall 6 out of 10.

Actually, it's the only true ECN not registered on a strange island. In short, a reputable company; I have never had any problems with them.

A large and reliable broker. I recommend it.