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Zonda

Business BB Trade Estonia OÜ
Website address
Leverage Not
Country Estonia
Year of establishment 2014

Cumulative assessment

View ratings
5.7
Total average

5.7/10

Credibility ( 5.6 )
No withdrawal issues. No questionable practices.
Customer service ( 5.9 )
Contacting support. Deposit/withdrawal process. Reliability.
Offer ( 5.4 )
Spreads and commissions. Instrument availability.
Platform ( 5.9 )
Ease of use, quick execution, reliability.

Description

Zonda (formerly BitBay) is an Estonian cryptocurrency exchange with Polish origins, established in 2014 in Katowice.

For a long time, as BitBay, the platform was one of the most popular cryptocurrency exchanges in Poland. Founded in Poland, it later moved to Malta, before finally settling in Estonia, where it found the most favorable environment for doing business.

In early November 2021, BitBay rebranded as Zonda . The platform offers trading in over 50 popular cryptocurrencies and also has a mobile app for iOS and Android.

The company is regulated by the Estonian Financial Supervision Authority (FSA). Currently, Zonda’s market share has declined, and based on its daily turnover, the exchange ranks around 200th out of 269 exchanges included in the CoinMarketCap ranking.

Over the past year, the exchange has also faced numerous negative reviews regarding the blocking of customer funds. Zonda explains that the reason for these incidents is the strict KYC and AML procedures it adheres to.

Zonda Platform Security

The exchange positions itself as one that cares about user safety and uses the following security methods:

  • two-step user verification when logging into your account,
  • confirmation of the action performed on the account – all operations performed within the account must be additionally confirmed via Google Authenticator or email tokens,
  • storing funds in cold wallets encrypted by the BitBay system,
  • manual authorization of transfers.

Commissions and transfers

Zonda doesn’t charge any fees for opening and maintaining an account or topping up a wallet. Transaction fees are also low, at 0.1% for crypto-to-crypto transactions.

The exchange also offers many methods of withdrawing traditional funds, including in PLN (including via bank transfer and ATM withdrawal).

To use Zonda’s services, you must go through KYC verification, which requires you to provide a scan of your ID document.

Is the Zonda safe?

Zonda has a registered office in Europe and is subject to Estonian regulations. In addition, it has been operating in the market since 2014.

Does Zonda operate legally?

Yes, Zonda is registered in Europe and subject to AML regulations.

Is an account on Zonda free?

Yes, however, the exchange charges commissions on deposits, withdrawals and transactions.

Programister Outsource

Parameters

Business BB Trade Estonia OÜ
Website address
Leverage Not
Country Estonia
Year of establishment 2014

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Zonda - Opinions (16)

1.0
Partial assessments

Po 2 krotnym blednym wpisaniu hasla, gielda zablokowala mi konto i od tego czasu zaczely sie problemy,support nie odpowiada na moje emaile od 3 tygodni, zero kontaktu , zostanawiam sie jak moge teraz odzyskac moje pieniadze i dostep do konta ... szczerze odradzam.

Plusses No plusses
Minors
  • Blokada konta
  • Zero kontaktu
  • Fatalne traktowanie klienta
Posted on
1.0
Partial assessments

To najbardziej zł***** giełda crypto jaką znam, a siedzę w temacie crypto od 10 lat. Przy każdej próbie wypłaty środków robią problemy, przeciągają sprawę w nieskończoność, żądają źródła przychodów i wielu dokumentów. Weryfikacja dokumentów\danych trwa tygodniami. Tłumaczą się dużą ilością zgłoszeń (co za bzdura). Blokują przelewy crypto na portfele. To jest horror a nie giełda. Najlepsze jest to, że wszystko zrzucają na regulacje AML, i że licencja zmusza ich do takiego traktowania Klienta. Obłęd. Jeśli szanujecie swoje zdrowie psychiczne, to unikajcie z daleka. Nie wspomnę już o samych rozwiązaniach technicznych, które mają za zadanie wydymać cię, gdy chcesz coś kupić lub sprzedać... boty wydymają Cię na różowo. Zupełny brak płynności na wszystkich parach. No i do tego dochodzi zaginięcie byłego prezesa giełdy (Bitbay) Sylwestra Suszka. Do dzisiaj chłopa nie znaleziono. Giełda Bitbay po zaginięciu Suszka zmieniła nazwę na Zonda Crypto, żeby odciąć się od tego, ale wszyscy (wtajemniczeni) wiemy co to za bagno i kto jest inwestorem tego biznesu. Sami sobie odpowiedzcie komu powierzacie swoje pieniądze.

PS. A te pozytywne opinie to sami sobie piszą. Przecież to widać. A do tego te reklamy z Szczęsnym, Chabiorem i Szycem... kryptowaluty razem z Zondacrypto. Widać biznes nie kręci się, to ładują miliony w celebrytów. A nóż jakiś hazardzista jeleń się nawinie i zrobi im przelew.

Plusses
  • no
Minors
  • blokowanie środków
  • blokowanie konta
  • brak kontaktu
Posted on
3.3
Partial assessments

własnych pieniedzy nie moge wypłacic w ja to nie ja i to po rozmowie na kamerce z konsultantem i pokazniu dowodu gdzie sam przyznał że dowód sie zgadza. Nie ryzykujcie pieniędzy i nie wpłacajcie nic

Plusses
  • customer service
Minors
  • blokowanie pieniedzy
  • problem z weryfkacja
Posted on
1.3
Partial assessments

Kłamstwo, te opinie pozywtne to wszystko niestety kłamstwa. Każdy potencjalny klient dla nich to przestępca. Ulubiona odpowiedzą jest regułka AML AML AML AML. Zapamiętać ja i wydrukować sobie. Nie uda wam się przejść tego procesu, a jak się uda to zaraz będzie wznowiony i drugi raz wam się nie uda, a jak jakimś cudem uda (nikomu się nie udało) to będzie 3x raz itd itd w kółko proszenie o to samo, o te same dokumenty, nic nikt nie wskóra. AML AML AML AML AML jest odpowiedzią na wszystkie wasze pytania, pozdrawiam.

Plusses
  • Zero, można wpłacić pieniądze
Minors
  • Wszytko, AML AML AML AML
Posted on
1.0
Partial assessments

Jedyną rzeczą jaką możesz zrobić za pośrednictwem tej giełdy to wpłacić im pieniądze. Tyle z pozytywów bo wypłacić to już jest okrutnie trudno o ile w ogóle się da.
Jestem tam niestety od czasu BitBay. Za każdym razem kiedy chcę wypłacić pieniądze muszę przesyłać dokumenty za ostatnie 4lata, inne poświadczenia itd. Blokują pieniądze i koniec, jakby to była ich własność. To zły pomysł żeby wogóle się tam rejestrować, Pamiętajcie zero kontaktu, tylko chatboot i ewentualnie chat z panią kasią, która zawsze odpowiada ja nic nie wiem, proszę napsać do supportu a tam po kilkunastu dniach może doczekasz się odpowiedzi ale z kolejnymi zadaniami do wykonania. W moim odczuciu to działanie na granicy prawa o ile w ogóle. Wiem że jak tylko uda mi się odzyskać środki natychmiast zamykam konto. Jednocześnie wszystkich przestrzegam przed tą pseudogiełdą.

Plusses No plusses
Minors No minors
Posted on
9.3
Partial assessments

Giełda działa dobrze, bez większych problemów, obsluga klienta na wysokim poziomie

Plusses No plusses
Minors No minors
Posted on
2.3
Partial assessments

Hello, I have never encountered such customer treatment anywhere. Since November last year, I've been trying to prove I'm not a camel; they blocked withdrawals from my account and demanded proof of the origin of funds. First, individual transfers, when they got that, they wanted all of them together. When they got that, they wanted tax office settlements. When they got that, they asked for statements again, and so on in circles. They don't answer questions, they only demand. Finally, I terminated the contract because I wasted a lot of time and energy to secure my funds. If the exchange had crashed during this time, a year's worth of savings would have been lost. Of course, I could still deposit funds... I personally advise evacuating while you still can and while they are solvent. P.S. I won't even mention that the liquidity on the exchange is miserable.

Plusses
  • Quick response
Minors
  • Unresponsive support, overzealous with verification
  • Unclear terms regarding data storage and usage
  • Poor liquidity
Posted on
10.0
Partial assessments

I recently went through the source of funds verification. It is long and exhausting, but in cooperation with the consultant, I managed to sort everything out. The account works without problems.

Plusses No plusses
Minors No minors
Posted on
10.0
Partial assessments

Cool exchange, it's nice that there are deposits and withdrawals in local FIAT.

Plusses
  • PLN
Minors No minors
Posted on
2.5
Partial assessments

After 3 years of using the exchange, I get a message that I need to verify the source of funds because my behavior on the platform is suspicious. I thought the whole point of an exchange is to log in, deposit money, buy crypto, and withdraw it to another wallet? What else am I supposed to do, listen to music? But the worst part is that besides a simple statement on the origin of funds, they expect payslips, inheritance acts, documents confirming donations, etc. Banks also have anti-money laundering obligations, but no one expects such documents; a statement is usually enough. After my intervention, I get a reply from Zonda: "Please document the origin of FIAT and BTC deposits." Complete lack of substantive conversation with the support, who doesn't answer questions but just pastes one-sentence replies. I am happy to end my cooperation with Zonda, as they are not a reliable enough company for me (full of bugs on the platform) to send my sensitive data to. I have no certainty whether my data is carefully and properly secured.

Plusses
  • Deposits and withdrawals in PLN
Minors
  • Blocking funds, they expect payslips
  • They expect tax returns before they unlock your funds
  • Support does not answer questions / full of bugs on the website
Posted on
5.0
Partial assessments

This madness with blocking funds completely scared me away from them. Hello Zonda! You should do something about this...

Plusses No plusses
Minors No minors
Posted on
9.3
Partial assessments

I've been with this broker for almost a year and I am very satisfied. In case of problems, they are willing to help.

Plusses
  • Service
  • PLN
Minors
  • A bit too few cryptocurrencies offered
Posted on
8.3
Partial assessments

My first exchange I ever registered on. After all these years, I still use it, though not as my only one. Good liquidity and local currency support are probably the biggest pros.

Plusses
  • PLN
Minors No minors
Posted on
9.3
Partial assessments

You'd want to say it's good because it's local, but unfortunately it's now based elsewhere :D Anyway, I like it and recommend it. Sometimes they go overboard with verification procedures, but I guess that's the result of some legal changes and FIAT handling.

Plusses No plusses
Minors No minors
Posted on
9.5
Partial assessments

The exchange is absolutely fine. After getting through the formalities, everything is perfect. The best part is that you can use local currency and other FIATs. I recommend it.

Plusses No plusses
Minors No minors
Posted on
8.8
Partial assessments

Zonda (formerly BitBay) is on point as always. Maybe a bit too many formalities and verification steps, but on the other hand, you can be sure they act in accordance with regulations. The offer itself is very good, and the exchange to local FIAT is also useful.

Plusses No plusses
Minors No minors
Posted on

Submit your own review

No withdrawal issues. No questionable practices.
Contacting support. Deposit/withdrawal process. Reliability.
Spreads and commissions. Instrument availability.
Ease of use, quick execution, reliability.

 

I confirm that the submitted review is based on personal experience and no broker encouraged its publication.

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