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City Index

Business StoneX Financial Ltd (trading name: City Index)
Website address
Broker type Market Maker
Min deposit None (€100 suggested)
Regulations FCA (UK), ASIC (Australia), MAS (Singapore), CIRO (Canada), JFSA (Japan), CFTC (USA), MiFID (EU)
Discount -

Cumulative assessment

View ratings
7.7
Total average

7.7/10

Credibility ( 7.6 )
No withdrawal issues. No questionable practices.
Customer service ( 7.4 )
Contacting support. Deposit/withdrawal process. Reliability.
Offer ( 7.6 )
Spreads and commissions. Instrument availability.
Platform ( 8 )
Ease of use, quick execution, reliability.

Description

City Index Review 2026: Platforms, Fees, Safety & Trading Conditions

Introduction — What Is City Index?

City Index is one of the oldest and most respected CFD brokers in the world, operating continuously since 1983. Over more than four decades, the brand has built a strong reputation among retail and professional traders across Europe, Asia and Australia. In 2015, City Index was acquired by GAIN Capital Holdings, and since 2020 it has operated as part of the exchange-listed giant StoneX Group Inc. (NASDAQ: SNEX) — a Fortune 100 company managing assets worth over $7.8 billion and serving nearly 400,000 retail clients worldwide.

What sets City Index apart from dozens of other CFD brokers is primarily:

  • 🏛️ Four decades of history — a market veteran with a documented track record
  • 🔐 7 Tier-1 regulators — one of the highest regulatory safety scores in the industry
  • 📊 13,500+ instruments — from Forex and indices to equities, commodities and crypto CFDs
  • 🖥️ Proprietary Web Trader platform with TradingView and Trading Central integration
  • 🏆 Trust Score 99/99 according to ForexBrokers.com — the maximum trust rating

This ForexRev review is an independent, analytical evaluation of City Index in 2026 — verifying current trading conditions, fee structure, fund security and answering the key question: is City Index the right choice for you?

Safety & Regulation

City Index is one of the best-regulated CFD brokers available on the market — and this is not a marketing claim but a fact backed by regulatory filings. The platform operates under the supervision of seven Tier-1 regulators, placing it at the absolute top of the industry in terms of regulatory safety.

🏛️ City Index Regulations (2026):

  • FCA — Financial Conduct Authority (United Kingdom)
  • ASIC — Australian Securities and Investments Commission (Australia)
  • MAS — Monetary Authority of Singapore (Singapore)
  • CIRO — Canadian Investment Regulatory Organization (Canada)
  • JFSA — Japan Financial Services Authority (Japan)
  • CFTC — Commodity Futures Trading Commission (USA)
  • MiFID — EU Directive (European passporting)

For UK clients, an additional safety net is the FSCS (Financial Services Compensation Scheme) — the investor compensation programme protecting funds up to £85,000 in the event of broker insolvency. European clients are covered by MiFID II protections, including the mandatory segregation of client funds in Tier-1 banking institutions. The broker uses 256-bit SSL encryption, two-factor authentication (2FA) and regular cybersecurity audits.

✅ Negative Balance Protection (NBP): City Index provides full negative balance protection for all retail clients — even during extreme market movements, you can never lose more than the balance in your account.

City Index does not feature in any active regulatory proceedings. The fact that it is part of publicly listed StoneX Group (NASDAQ: SNEX) means it is subject to rigorous financial reporting requirements, drastically reducing the risk of fund misappropriation. This is a significant distinction compared to private offshore brokers.

Trading Offer & Instruments

With over 13,500 instruments, City Index ranks among the top CFD brokers in terms of breadth of offering — considerably more than the majority of direct competitors. The platform provides access to virtually every asset class available to a retail trader:

  • 💱 Forex — 66+ currency pairs, including majors, minors and exotics
  • 📈 Indices — CFD contracts on major global indices (UK100, US500, DE40 and more)
  • 🛢️ Commodities — crude oil, gold, silver, natural gas, agricultural products
  • 🏢 Share CFDs — thousands of companies from European, US and Asian exchanges
  • 📋 ETFs and bonds — available as CFDs
  • Cryptocurrency CFDs — Bitcoin, Ethereum and others (unavailable for UK retail clients)
  • 🔮 Forex options and forwards — unique products compared to many competitors
⚠️ Important note: City Index does not offer real share trading (direct stock ownership). All equity positions are CFD contracts. Cryptocurrency CFDs are unavailable for UK retail clients under FCA regulations.

It is worth highlighting the spread betting offering — a product specific to the UK market that is exempt from Capital Gains Tax (CGT) and stamp duty for UK residents. For traders based outside the UK, this tax advantage does not apply, but the product functions similarly to a standard CFD.

City Index also offers a copy trading feature, enabling automatic replication of experienced traders’ strategies — a useful solution for both beginners and those looking to diversify their approach.

Fees, Accounts & Spreads

Trading costs at City Index are moderate — not the lowest on the market, but not excessive either. The broker earns primarily through spreads, which vary depending on the chosen platform and trading activity level.

💱 Spreads on key instruments (standard CFD account):

  • EUR/USD: avg. 1.4 pips (min. 0.74 pips)
  • GBP/USD: from 1.5 pips
  • Gold (XAU/USD): from $0.30
  • UK100 (FTSE): from 1 point
  • US500 (S&P 500): from 0.4 points

City Index offers two main account types:

  1. Standard CFD Account — for most retail traders; spreads from 0.74 pips on EUR/USD; no per-lot commission
  2. MT4 Account — access to MetaTrader 4 with a slightly narrower instrument range but the same spread structure

The minimum deposit is £100 / $100 — a recommended amount, not an absolute requirement. The broker charges an inactivity fee of £12/month after 12 months of no trading activity. This is an industry-standard rate, but worth remembering during extended trading breaks.

✅ Active Trader Programme: High-volume traders can negotiate spread rebates. In the UK, professional clients trading above £25M/month receive rebates from £4 per million; at volumes above £300M/month, the rebate rises to £7.50 per million.

It is worth noting that share CFDs are comparatively more expensive — spreads on individual stocks can be significantly wider than on Forex pairs or indices. This is one of the weaker points of the City Index offering compared to dedicated equity brokers.

Trading Platforms

City Index operates its own flagship Web Trader platform — and it is this tool that sits at the heart of the broker’s entire technology offering. The platform runs directly in the browser (no installation required), providing a rich toolkit for both technical and fundamental traders.

Web Trader — key features:

  • 📊 TradingView charts with 88 technical indicators and a full drawing tools suite
  • 🔬 Trading Central — integrated signals and analysis directly within the platform
  • 📰 Reuters newsfeed + market commentary from City Index analysts
  • 📅 Economic calendar powered by FxStreet
  • 🔔 SMS and email alerts — trading ideas sent directly to your phone
  • Advanced order types: OCO, trailing stop-loss, Guaranteed Stop-Loss Orders (GSLO)
  • 🔗 Watchlist sync between desktop and mobile app
⚠️ Note on MT5: City Index does not offer MetaTrader 5 (MT5) in most regions — only MT4 is available. Traders using algorithms and Expert Advisors (EAs) built for MT5 should factor this into their broker selection decision.

The mobile app, available on iOS and Android, is rated by industry analysts as one of the best in the CFD broker category — on par with IG, CMC Markets and Saxo. It offers full trading functionality, TradingView integration, a newsfeed, alert management and direct deposits from the smartphone screen. It stands out for its intuitive UX and seamless navigation between modules.

The desktop platform AT Pro has been withdrawn from active promotion — Web Trader is the official primary tool. For algorithmic traders, MT4 remains the only automation option.

Deposits & Withdrawals

City Index offers several account funding methods, placing the broker comfortably in the mid-range of the field. Available methods include:

  • 💳 Visa / Mastercard — instant processing; no broker-side fees
  • 🏦 Bank transfer (SWIFT/SEPA) — processing time up to 3 business days
  • 🅿️ PayPal — available in the UK and selected regions; min. PayPal deposit in UK: £500
✅ No deposit fees: City Index does not charge commissions for depositing funds. Fees may however be incurred on the bank or payment operator side.

Withdrawals are processed within 1–3 business days to a card or bank account. City Index requires that withdrawals be sent to the same account used for the original deposit — a standard AML requirement that protects against money laundering. PayPal withdrawals are available for clients who previously deposited using that method.

⚠️ No cryptocurrency payment methods: City Index does not accept deposits or withdrawals in cryptocurrencies. The platform operates exclusively in traditional fiat currencies (GBP, EUR, USD and others).

Pros & Cons of City Index

✅ PROS ❌ CONS
7 Tier-1 regulators (FCA, ASIC, MAS, CIRO, JFSA, CFTC, MiFID) — maximum regulatory safety No MetaTrader 5 (MT5) in most regions
Trust Score 99/99 — one of the highest trust ratings in the industry Spreads at industry average — not for ultra-low cost hunters
13,500+ instruments — Forex, indices, equities, commodities, ETFs, crypto CFDs Share CFDs comparatively more expensive than dedicated equity brokers
FSCS guarantee up to £85,000 for UK clients + client fund segregation No non-English language support
Proprietary Web Trader with TradingView and Trading Central Inactivity fee: £12/month after 12 months of no activity
Excellent mobile app with full functionality No real share trading (direct stock ownership) — CFDs only
Negative Balance Protection (NBP) for all retail clients Crypto CFDs unavailable for UK retail clients
Part of publicly listed StoneX (NASDAQ: SNEX) — full financial transparency No cryptocurrency deposit or withdrawal options
Unlimited demo account + copy trading feature Desktop platform AT Pro withdrawn — limited options for algo traders

ForexRev Verdict

City Index is a broker that has spent four decades proving that stability, regulation and a broad instrument offering matter more than marketing noise. It is one of the best-regulated CFD brokers available to international traders — 7 Tier-1 regulators, FSCS protection, client fund segregation and membership of the publicly listed StoneX Group create one of the strongest safety shields in the industry.

The platform is best suited for:

  • Intermediate and advanced traders seeking a wide offering and professional analytical tools
  • Forex and index traders — particularly strong offering in these categories
  • Safety-first traders who prioritise regulatory protection over ultra-low costs
  • Mobile traders — the mobile app is one of City Index’s strongest assets

City Index is not the optimal choice for traders hunting minimum spreads (Pepperstone or IC Markets may be better alternatives), direct stock ownership traders, or those requiring native language support beyond English. ForexRev Rating: 8.2/10.

⚠️ Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. This review is for informational purposes only and does not constitute investment advice.

FAQ — Frequently Asked Questions

❓ Is City Index safe and properly regulated?

Yes — City Index operates under the supervision of seven Tier-1 regulators, including the FCA (UK) and MiFID (EU). Client funds are held in segregated accounts at Tier-1 banks, and UK clients benefit from FSCS protection up to £85,000. The broker has no history of serious regulatory enforcement actions.

❓ What is the minimum deposit at City Index?

City Index does not impose a strict minimum deposit requirement; however, a deposit of at least £100 or $100 is recommended to comfortably meet margin requirements when opening positions. For PayPal deposits in the UK, the minimum is £500.

❓ What are the spreads and fees at City Index?

The spread on EUR/USD averages 1.4 pips on the standard account, with a minimum of 0.74 pips. No per-lot commissions are charged on Forex or indices — all costs are embedded in the spread. Share CFDs may be more expensive. An additional charge is the inactivity fee of £12/month after 12 months without trading activity.

❓ Which trading platforms does City Index offer?

City Index offers its proprietary Web Trader platform (with TradingView and Trading Central integration), MetaTrader 4 (MT4) and a mobile app for iOS and Android. The AT Pro desktop platform has been discontinued. MetaTrader 5 (MT5) is not available in most regions.

❓ Does City Index offer a demo account?

Yes — City Index provides a free demo account on both the Web Trader platform and MetaTrader 4. The demo includes virtual funds and access to real-time market data, allowing strategy testing without any risk to real capital. There is no time limit on the demo account.

❓ What deposit and withdrawal methods are available?

Available methods include: Visa/Mastercard (instant), bank transfer (up to 3 business days) and PayPal (available in the UK and selected regions). No deposit fees are charged by the broker. Withdrawals are returned to the same account used for the original deposit (AML requirement). Cryptocurrency payments are not supported.

❓ Does City Index offer negative balance protection?

Yes — Negative Balance Protection (NBP) is standard for all retail clients. This means that even during extreme market events (e.g. flash crashes), you cannot lose more than your current account balance. An additional safeguard is the availability of Guaranteed Stop-Loss Orders (GSLOs), which guarantee position closure at a specified price.

❓ What is the maximum leverage at City Index?

For retail clients, leverage is capped by ESMA/FCA regulations at 1:30 on major Forex pairs, 1:20 on indices, 1:10 on commodities and 1:2 on cryptocurrencies. Professional clients may access leverage up to 1:200, but this requires meeting strict eligibility criteria and results in the loss of certain retail protections.

❓ Does City Index offer copy trading?

Yes — City Index offers a copy trading feature, enabling automatic replication of experienced traders’ strategies. This is a convenient solution for those who wish to participate in the markets without actively managing every position. The feature is available directly from both the Web Trader platform and the mobile app.

Albert Czajkowski

Parameters

Business StoneX Financial Ltd (trading name: City Index)
Website address
Broker type Market Maker
Leverage 1:30 | 1:200
Min deposit None (€100 suggested)
Negative balance protection Yes
Regulations FCA (UK), ASIC (Australia), MAS (Singapore), CIRO (Canada), JFSA (Japan), CFTC (USA), MiFID (EU)
Platforms City Index Web Trader, MetaTrader 4 (MT4), aplikacja mobilna iOS/Android
Payments Visa/Mastercard, bank transfer, PayPal
EUR/USD Spread From 0.7
Min lot 0.01
Country Great Britain
Year of establishment 1983
Number of instruments 13 500+
Discount -

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City Index - Opinions (5)

4.3
Partial assessments
Credibility:1
Customer service:6
Platform:3
Offer:7

They spin sometimes there are strange actions with charts.It happened that the order was not executed, but after a complaint they corrected. Now this I know that it is a MM broker that is, it does not put orders on the market.I do not recommend although I still have an account with them.
Once they wanted to spin me on gpw securities short sale and once they succeeded.

Plusses
  • Interesting web platform
  • Low spreads during trading hours
Minors
  • broker MM
  • Support now only in English
  • Suspicious trading practices
Posted on
10.0
Partial assessments
Credibility:10
Customer service:10
Platform:10
Offer:10

the company is fully licensed by the FCA, which already puts it in the top5.
People with a lot of experience work there and don't twat like at Tickmill....

Plusses
  • Full FCA license
  • Good spreads
  • Low minimum deposit)
Minors
  • Poor Polish support
Posted on
6.3
Partial assessments
Credibility:8
Customer service:3
Platform:9
Offer:5

The platform sometimes crashes.Customer service poor.

Plusses No plusses
Minors
  • Platform freezes
  • Poor customer service
Posted on
8.8
Partial assessments
Credibility:10
Customer service:9
Platform:8
Offer:8

Pretty cool offer, it's trading pretty well so far. If anything, I play mostly on major currency pairs, so I don't honestly know if it works so well with indices too. Pretty nice execution. Spreads not too big either.

Plusses No plusses
Minors No minors
Posted on
9.0
Partial assessments
Credibility:9
Customer service:9
Platform:10
Offer:8

Broker quite interesting, however, fully MM. Interestingly enough, somehow in 8 months of trading I have not encountered strange price behavior as with such popular "STP" brokers.

Plusses No plusses
Minors No minors
Posted on

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No withdrawal issues. No questionable practices.
Contacting support. Deposit/withdrawal process. Reliability.
Spreads and commissions. Instrument availability.
Ease of use, quick execution, reliability.

 

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